Terms and Conditions

The Services

Pharmulous facilitates your access to the Services, which include:

• Issuing of private prescriptions in accordance with such Prescriptions (the "Medicines Service").

• Issuing of prescription medications authorised by Pharmulous porescribers following completion of online assessments.

• Administration of health and travel vaccines.

•  Advice on medicines and health.

How we use your personal information

The use of your personal information is subject to our Data Handling and Cookie Policy. Please ensure that you have read and understood our Data Handling and Cookie Policy before accessing the Services.

We will not use any of your personal information for any purpose other than those contained within our Data Handling and Cookie Policy and as set out below.

We will use the personal information you provide to us in order to:

•  verify your identity;

•  enable us to provide you with Products and/or Services

•  facilitate payments and refunds for Products and/or Services;

•  enhance and improve the quality of Products and/or Services that we provide;

•  comply with requests made by regulatory bodies and/or as otherwise required by law;

•  provide relevant information to your regular healthcare providers or, in the case of the Referral Service, to an alternative specialist consultant; and/or

•  prevent fraud and/or other relevant criminal offences.

We use identity verification services in order to check your details, which are checked against multiple sources, including the electoral roll and credit reference agencies. By agreeing to these Terms, you are giving us permission to make these checks. If we cannot verify your identity using these checks, we will contact you requesting further evidence of your identity.

You give your consent for information about yourself, your health and your current medications.

We may make changes to these Terms, the site

We may amend these Terms from time to time.

Every time you wish to use Pharmulous, please check these Terms to ensure you understand the terms and conditions that apply at that time.

We may revise these Terms as they apply to the Services from time to time to reflect the following circumstances:

changes in relevant laws and regulatory requirements; or where we, in our absolute discretion, deem it necessary or desirable.

We may also update and change the site from time to time to reflect changes to the Products and/or Services, our users' needs and our business priorities.

Prescribed Medicines

Images of prescribed medicines are used for illustration purposes only. You may not receive the same manufacturer / brand as displayed in the image. You can always contact us to check which manufacturers / brands we have at the time. 

Any prescribed medicine received will be either the same or equivalent of the ones displayed in the images.

Dispatch of Prescribed Medicines

Prescribed medicines will be delivered directly to an address of your choice. We will inform you of the delivery costs at the time of your Order and the expected date and time for delivery.

Once an Order has been processed, you cannot change the shipping or billing address.

Every Order placed through the site is shipped using a tracked courier service.

After your Order has been dispatched, you will be sent a delivery tracking number. Clicking on this will take you to the courier services website and allow you to track the progress of your Order. Please note that such websites are operated by third parties, and we therefore accept no responsibility for any content on such websites.

Price of Service

Prices of the services will be as quoted at the time of receiving your prescription. We take all reasonable care to ensure that the prices are correct at the time.

Making Payment

Payment must be made at the time of placing your Order.

You card will be pre-authorised with the amount equivalent to the cost of the medicine initially. Once your order has been accepted then the amount will be deducted from your payment card.

Payment can be made by debit or credit card using the relevant secure link.

To ensure that your debit or credit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with current and applicable data protection legislation.

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your Order, postage and packing charges and any other charges that become due to us under these Terms.

Refunds / Returns

Unfortunately, you cannot return prescribed medicines. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Complaints

If you wish to make a complaint, please contact us using the information displayed in Contact Us section.