Contact

We are here to help you

For more information contact us on the following:

Address

Pharmulous, Argent House, 175 Hook Rise South, Surbiton KT6 7LD, UK

Telephone

020 3597 6817

Opening Hours

Monday 09:30 - 17:30
Tuesday 09:30 - 17:30
Wednesday 09:30 - 17:30
Thursday 09:30 - 17:30
Friday 09:30 - 17:30
Saturday CLOSED
Sunday CLOSED

complaints

At Pharmulous, we take complaints seriously and follow strict internal procedures to resolve them as satisfactorily and promptly as possible.

If you are unhappy about any of our services, please get in touch with as soon as possible by telephone on 020 3597 6817 or email at [email protected]

Any formal complaints need to be made in writing by emailing [email protected] providing details of the nature of the complaint. Please allow up to 5 working day for the complaint to be acknowledged and up 20 working days for the response.

Returns

To protect the integrity of our medicines and the safety of our patients, once medicines have left our premises, they cannot be returned and refunded as they cannot be re-used for other patients.

You have the right to reasonably inspect your products as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty

If  a product you received from us becomes faulty then please contact us as soon as possible.  A case can be opened with the manufacturer for the faulty product to be sent to them for investigation. If confirmed faulty by the manufacturer, the product will be replaced free of charge . Please note that this process can take between 3-6 weeks for completion.   Any faulty products have to be reported within 30 days of receiving your order. After this time we will be unable to replace any faulty products. If the products are found to be in working order then they will either be disposed of or returned back to you. Please note we will not be able to issue a refund or replacement until the product has been confirmed faulty by the manufacturer and a replacement issued by them.